First Things to Check

Won't Turn On

    • Press and Hold the Refresh (Refresh Key) and Power Keys simultaneously for 10 seconds
    • Let Go
    • Press the Power Key

Searches being blocked

  • Is searching for words like "apple" or "wagon"  being blocked?

    Clear your browser cache and cookies.

Keyboard Not Working

    • Check that the Chromebook is on the latest OS (Operating System)
    • Reboot the Chromebook

Randomly Shutting Off

    • Turn off your Chromebook
    • Let it remain off for at least 10 seconds, this clears the memory
    • Restart the Chromebook
    • If that fails remove unnecessary extensions which can also cause crashes