Zoom Issues

FREEZING OR GETTING KICKED OFF

• Video Conferencing requires a lot of resources

  • Make sure only the necessary applications and tabs necessary for the current class are open in the browser
  • Make sure the Chromebook is on the current OS (Operating System).
  • Lastly, remove the Zoom extension then add it back

   

SOUND / MICROPHONE / HEADPHONES NOT WORKING

• No one can hear you or you cannot hear others

  • Make sure microphone is unmuted
  • Check the audio settings on the Chromebook
  • Click on the bottom right where you see the US, wifi symbols
  • Select the > by the sound icon
  • A window should open and say Audio Settings
  • Make sure that it says Microphone (internal) not the headphones
  • Check the volume on the Chromebook
  • Use wired or USB headphones. AirPods connect via bluetooth using resources on Chromebook that may be needed for Zoom